Find the conversation
Open conversations from the mail icon at the top of the app. Select a campaign or view exchanges across campaigns. Each thread brings together the messages associated with the contact and campaign.
A draft is different from a sent reply
A reply ready for review has not been sent. Check its status before taking action. In assisted mode, your approval is required before the proposed response is sent.
Take over when needed
When the assistant lacks information, it hands you the conversation. An email alert brings you back to the app. Supply the missing information or reply yourself rather than letting AI invent an answer.
Read results in context
Provider acceptance does not necessarily mean primary-inbox placement. Opens and clicks may also come from automated email security. Replies and thread history provide more context than a single counter.